Privacy Policy

 

Suzy McCrea, Trading as Luminous Life

(Hypnotherapy) 

 

Contact information:

Suzy McCrea, Trading as Luminous Life, Wells & Co Therapy, 3E Forresters Hall, 25-27 Westow Street, Crystal Palace, London, SE19 3RY

Tel: 07832460332

Email: suzy@luminouslifetherapy.co.uk

 

I, Suzy McCrea am the Data Controller and Processor of Luminous Life

The basis on which I keep client data is that of “Legitimate Interests”. This means that the data is necessary for me to fulfil the contract that we have together (i.e. to provide therapy) and that it is data that you would reasonably expect me to hold and use.

 

For those who enquire about therapy, the data I hold includes any information you have sent me by email/text/message.

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For those who book and attend at least one session, the data I hold includes:

• Basic information such as name, address, email address, phone number

• Information that you give me as part of the work we do together

• Records of any interventions that I use (or potentially do not use) in our sessions

• Emails, texts and/or messages that are sent between us

•  Information sent from any third party, e.g. GP, insurance company, EAP, occupational health provider.

 

Some of the information that you give me may fall under the definition of special category of data as defined by the General Data Protection Regulation. The condition for processing this special data is “processing is necessary for medical diagnosis, the provision of health care or treatment pursuant to contract with a health professional”.

 

Data is not shared with anyone, except possibly your GP, and for any reasons covered by the Requirements for Disclosure which are detailed and discussed when we first meet. My accountant will see bank, credit card and Paypal records which will contain any information that you submit when making payment. If you would like me to redact your identifiable data before sending to the accountants, then please let me know.

 

The data is primarily used to enable me to provide therapy or supervision for you. It may also be used for scientific research purposes and statistical purposes.

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Details of where data is held:

 

• Any emails, texts, and whatsapp messages sent between us are held either on my computer’s hard drive, my mobile phone and in Microsoft Onedrive.. My computer is password protected and my mobile phone is fingerprint / passcode protected. Microsoft Onedrive is a secure cloud-based storage facility which is GDPR compliant

• Session notes are held on Microsoft Onedrive and any hand-written notes kept in a locked filing cabinet. A coding system enables me to know whose notes are whose, but a stranger seeing the notes would not be able to identify who they refer to.

• If you use Paypal or online banking then clearly these systems will hold your data. I will download from these systems for accounting purposes and the resulting spreadsheets are held in Microsoft One drive. When sent to my accountants, the file will be password protected.

 

Your data is kept for 5 years. The length of time is based on the stipulation of my insurer. After this time any paper records are shredded, and computer records permanently deleted.

 

Luminous Life takes the security of data seriously and as such:

 

• All data is held securely (see details of where data is held above)

• Any data transmitted is sent encrypted where possible

• For accounting purposes Excel spreadsheets are used which are password protected when sent to my accountant.

 

However:

• I am not in control of data (including emails and texts) whilst it is in transit to me.

• It is known that Apps (e.g Facebook), routinely monitor texts and phone calls and this is not within my control.

 

If there is any breach of data security at Luminous Life I will give full details to the Information Commissioners Office and any person affected within 72 hours of the breach, and do all possible to minimise any potential impact.

 

You have rights with regards to the data held:

• The right of access. I will provide you with all data I hold on you as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).

• The right to rectification. If any data I hold is incorrect, just let me know and I will correct it as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).

• The right to erasure. If you wish me to erase your data just let me know and I will delete any computer records and shred any paper records as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness). NB: data may be retained for scientific research, historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing, but this would never include case notes or data such as address/email/phone.

• The right to restrict processing. This would usually be a stop-gap measure before correction of any errors or before erasure.

• The right to data portability. This might apply if you want your notes sent to another therapist for example, but it is likely that the easiest solution would come under the right to access, i.e. I would send the data to you.

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The right to object to:

• Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling). Luminous Life does not engage in these things.

• Direct marketing.

• Processing for purposes of scientific/historical research and statistics. For this, you must provide grounds for your objection.

• Automated decision making and profiling. Luminous Life does not engage in automated decision making or profiling